At Handcraftshops, we prioritize delivering high-quality, customized products and exceptional service. We understand that timely delivery is essential, especially for your special occasions. Below, you'll find detailed information about our shipping processes and policies.
Production and Standard Delivery Times
Your package's Estimated Arrival Time = Order Processing Time + Artisan Production Time + Shipping Time
Order Processing Time
We process orders within 1-3 business days. Orders are fulfilled in the order they are received. During high-demand periods, your order may be placed in a queue (up to 3 days).
Artisan Production Time
Our skilled artisans meticulously handcraft each product to meet your personalized requirements. Production typically takes 10-15 business days. You may request additional modifications during this time. However, once the product is completed, no further changes can be made.
Shipping Time
Once your order is ready, we use reliable carriers such as USPS, DHL, or FedEx, depending on your location and carrier availability.
- Shipping Time Estimate: 7-10 business days
Note: Additional days may be required if customs clearance is involved. While we strive to minimize delays, customs processes are beyond our control.
Special Notes on Shipping
- Tracking Information: Once your order is shipped, you will receive an email with a tracking number within 1-3 days. Use the tracking number to monitor your shipment's progress.
- Peak Seasons: During busy periods such as Valentine's Day, Mother’s Day, Christmas, and other holidays, production and shipping times may be slightly extended. Cut-off dates will be displayed on our website. Orders placed after these dates are not guaranteed to arrive on time.
Shipping Fee Options
- Standard Shipping (No Preview Photo): Flat rate of $9.95. No preview photo is provided before shipping.
- Standard Shipping (Preview with Unlimited Edits):Add a preview and unlimited edit service for $19.95. Review your item before it ships and request modifications until you’re completely satisfied.
- Shipping Insurance (Priority Service + Preview & Edits): Includes the preview and unlimited edits, expedited shipping, and coverage for lost or damaged items. Price: $29.95. If your order is lost or damaged, we offer free exchanges or refunds.
Incorrect/Insufficient Shipping Address
To ensure smooth delivery:
- Verify the accuracy of all shipping details, including the recipient’s name and address.
- If changes are needed, please contact us within 24 hours of placing your order. After this period, modifications may not be possible.
If the address is incorrect or insufficient, your order may be returned to the carrier's warehouse. In such cases, Handcraftshops is not responsible for undeliverable items or delays caused by incomplete information.
We may contact you to verify or confirm shipping details if discrepancies are identified (e.g., incorrect ZIP codes or city/state spelling). However, delays in such cases are beyond our control.
Contact Us
For assistance or further information, please contact us at:
Email: [email protected]
Thank you for choosing Handcraftshops. We are committed to ensuring your satisfaction and delivering products you’ll love!