At Handcraftshops, we are committed to creating personalized gifts that bring joy and lasting memories. Your satisfaction is important to us, and we aim to provide a smooth and delightful experience. Please take a moment to review our policy below:
Replacements Instead of Returns
We understand how much your custom gift means to you. While we do not accept returns for personalized products, we’re happy to provide free replacements if your item arrives defective or damaged. There’s no need to send the original item back—just let us know, and we’ll make it right.
Creating Your Gift Just the Way You Want
Personalized items are made uniquely for you, so it’s important to review all customization details carefully before placing your order. Please double-check names, spelling, and design options to ensure everything is correct. Mistakes can happen to anyone, and we’re here to help if you need assistance.
Order Changes & Cancellations
- We know that plans can change, so we allow cancellations and modifications within 1 hour of placing your order. After this timeframe, your order enters production and can no longer be changed or canceled.
- If you need to make adjustments, we encourage you to reach out to us as soon as possible.
Refund Policy
- Orders canceled before production begins are eligible for a 50% refund.
- Once your order enters production, we cannot offer refunds, as each piece is crafted just for you. We kindly ask you to confirm all details before finalizing your purchase.
Our Promise to You
Your custom gift is crafted with care and attention to detail. Production typically takes 3-5 business days, and international shipping requires 7-14 days. We appreciate your patience during this process and will keep you informed every step of the way.
We’re Here to Help
If you have any questions, concerns, or need assistance, please don’t hesitate to reach out. Your happiness is our priority, and we’re always here to support you.
Email: [email protected]
Thank you for choosing Handcraftshops. We’re honored to be part of your special moments!